1.How can I join the Bonus Miles program?

You can join the Bonus Miles program by filling in the application form you will find here.

2.How could you be informed about your card's number?

Upon completion of the online application form, we will process the details you have given us and we’ll email you the number of your Hellenic Seaways Bonus Miles card. For any further information you may need, please contact +30 210 4199154.

3.How do I earn miles on my card?

The credit of miles is automatic when boarding your vessel with the condition that your travel agent has registered the number of your individual Bonus Miles card on your ticket when issuing this ticket.  

Additionally, there is a possibility of retroactive credit of miles and fares, up to six months after the date of the trip, by submitting your tickets’ cutouts as proof to our central agency at Astigos 6, Karaiskaki Square - Piraeus or by sending pictures of them to the fax n. +30 210 4117900 or via email to the address marketing@hsw.gr.

4.Are miles of my car also credited?

In case you transport your privately owned car, the corresponding ticket value is credited to your card, not miles, as these have already been credited by your individual ticket. Credit in this case also takes place when boarding your vessel with the condition that your travel agent has registered the number of your individual card on your vehicle ticket as well, which should also indicate its registration number.

5.When does class upgrade take place?

Class upgrade only takes place if you have completed 3,000 miles and you are a Hellenic Seaways Bonus Miles gold card holder. Then, by showing your card to the crew of the vessel, and subject to availability, class upgrade takes place.

6.What if I lose my card?

In case of theft, loss or destruction of the card, you must inform us in writing by completing an affirmation; a new card will be issued after cancelling the previous for security reasons. Your miles will automatically be transferred to the new card.

7. When do I qualify for a free ticket?

When you have completed 1,000 miles, we refund 10% of the total fare value for the tickets purchased. If this amount covers the value of the ticket you want to issue, you are eligible for a free ticket. With the completion of this process, the corresponding amount is automatically deducted from your account.

8. If I do not redeem the amount granted to me in the first 1,000 miles, do I lose it?

You do not. This amount is added and will accrue when you have completed the next 1,000 miles.

9. What will happen if I won’t use my Bonus Miles card for a long period of time?

If your personal account to the program “Hellenic Seaways Bonus Miles” will remain fully inactive for two (2) calendar years, meaning until 31/12 of the second year from the date of your last trip, will be permanently terminated. Your card number will be canceled and the miles, as well as the amounts in your e-wallet, will be permanently deleted. For example, members who haven’t traveled with their Bonus Miles card from 01/01/2016 onwards, they must use it until 31/12/2018 to keep their account (personal data, miles and amount in their e-wallet). Otherwise, their account will be totally deleted. In the future, if they wish to re-join the Bonus Miles program, in order to enjoy their privileges, they will have to re-register.

10.Can a corporate card be issued?

The card is strictly personal and each member retains only one account. Finally,young children (up to 12 years old) can also join the Hellenic Seaways Bonus Miles Programme, if requested by parents. In such a case, a Junior Card is issued and the same procedure as for adults is followed.

11.Does miles’ credit apply only to specific itineraries?

No, miles’ credit is applied on all Hellenic Seaways vessels to any destination, provided that the ticket states the name of the card holder.